Our dedicated and highly specialized team stands ready to serve you with all the technical assistance you may need to purchase and get the right equipment that you really want working functionally at your end. From product information to installation support, MAXON will always provide personalized and prompt assistance for you.
On this page, you’ll find answers to the most commonly asked questions that we hear. In the event that you can’t find what you’re looking for, please contact us!
Where are you located?
Our manufacturing facility and offices are located at:
Shanghai MTC Industrial Co.,LTD
609 Jinzhang Highway, Zhangyan Town,
Jinshan District of Shanghai, China.
We’re about one and half hour by drive to Pudong International Airport, and one hour by drive to Hongqiao International Airport. There are no substations or railway stations around our places, please take a taxi and contact us for a pick-up. Click here to find us on Google Maps and get directions.
What are your hours?
Plant: Monday to Saturday from 7:30AM to 4:30PM (5:30PM to 8:30PM overwork time)
Office: Monday to Friday from 8:30AM to 5:30PM.
The office is closed Saturday, Sunday and all major Chinese holidays. You can reach us by phone at 86-21-6722-8332 or by email at firstname.lastname@example.org.
How long have you been in business?
Our president has been in business since 2000; the current company was original established in Wuxi of China in 2007, and moved to Shanghai in 2012.
What products exactly do you offer?
What materials are your rolling tools made of?
What treatment will you make on the rolling tools?
Do you have any certificates for your products?
Actually barely is there any equipment we produced a standard equipment, and almost each every part on the machinery are customized, excluding electrical components, therefore we applied and were approved with CE certificate for European markets and the electrical motors also have respective required standards for some regions or areas, like UL and CSA certificate for US and Canada.
What materials does your equipment handle with?
A cold roll former is designed to form various bending shapes from metal, almost any metals can be handled by our machine,like copper, aluminum, stainless steel, hot-dipped galvanized steel, cold-rolled steel, prepainted steel, coating steel etc; on our insulated sandwich panel production lines, there are insulated materials will be handled as well, like EPS/XPS block, Rockwool strips and Polyurethane (PU) foam etc.
We don’t have a drawing and can you quote on standard profiles?
Frankly all our cold roll forming machines and insulated sandwich panel production lines will have to be designed based on technical drawings of final products, which means if a client has a firm order or real needs of the machine, he or she definitely has a drawing. After receiving the drawing and client’s company information (which is recorded for further follow-up), we will make a detailed specific quotation sheets; while there are some clients who have plan to make some investment, and only want to compare price and machine specifications first, to these clients we only make a rough quotation, including business terms and basic machine configuration.
What is your payment terms?
We require 30% advance payment by bank transfer (or by cash if you want) to design the machine, and balance payment has to be made before shipping. Please contact us for details.
What electricity supply does your machine need?
In China the standard industry electricity is 380V, so in order to make trial running test before shipping, all our machines are made to 380V, 50/60HZ and 3Phase standards, and in any case you have different electricity in your country, please make sure to prepare a transformer at your end. Capacity of the transformer shall be subject to the machine you order.
How long does it take to get equipment manufactured and shipped?
Our standard processing time is normally 45-60 working days from the date the deposit is received, but sometimes clients may change minds on the technical drawings provided, and it shall take time to negotiate. And for some sophisticated equipment or heavy-gague machine, like a highway guardrail roll forming machine generally requires at least 60 working days, therefore the exact shipping date shall be confirmed before the designing f machine.
How do you pack and transport the machine?
We load our equipment to 20ft OR 40ft containers (some equipment may require special container) with nude packing. Some auxiliary equipment are put in a plywood case and loaded in LCL.
Do you provide installation and commissioning service?
Yes, we will send technicians or engineers to buyer’s end if requested for the installation, commissioning and training service as soon as equipment has arrived. Before our technicians or engineers arrive at your place, please make sure to make raw materials ready, flooring base ready, electricity ready, hydraulic oil ready and your own operators ready.
What maintainance shall be made for the roll former I purchased?
Users have to regularly fill lubricant oil to chains of chainwheel, bearings, speed reducer, and cutter tracks etc. The forming rollers should be kept clean.